dr77's Privacy Policy

1 Introduction

dr77 ("we", "us" or "the platform") operates a safe and reliable online betting and casino service for players in Bangladesh. This privacy policy explains how we collect, use, store and protect your personal information.

By using the dr77 website or creating an account, you are considered to have accepted the terms of this privacy policy. We may update this policy from time to time, and you will be notified appropriately of any significant changes.

This policy applies only to users aged 21 or older. We do not collect personal information from minors.

2 Information We Collect

dr77 may collect the following types of information:

Information You Provide Directly

• Name, date of birth and nationality
• Email address and contact details
• Username and password (stored in encrypted form)
• Documents submitted for identity verification (copy of national ID card or passport)
• Financial transaction details — deposit and withdrawal records via bKash, Nagad, Rocket or bank transfer

Automatically Collected Information

• IP address and device identity (Device ID)
• Browser type, operating system and language settings
• Site access times, page view history and click data
• Data collected through cookies and similar tracking technologies
• Gaming and betting activity logs

Information Received from Third Parties

• Transaction verification data from payment processors (bKash, Nagad, Rocket, banks)
• Data received from third-party services for identity verification
• Information from services used for fraud prevention and security checks

3 Purpose of Data Use

We use your information for the following legitimate purposes:

Service Operation & Improvement

• Creating, managing and securing your account
• Processing deposits, withdrawals and bonuses
• Running gaming and betting services smoothly
• Customer support — responding to your queries via live chat and email
• Analysing and improving platform performance

Security & Compliance

• Identity verification and age confirmation (for users aged 21+ only)
• Preventing fraud, money laundering and other illegal activities
• Implementing responsible gaming policies
• Meeting regulatory and legal obligations

Communications

• Sending important notifications related to your account
• Informing you of technical issues or security alerts
• Providing promotional offers and bonus information based on your consent

4 Cookies & Tracking Technologies

dr77 uses cookies and similar technologies to improve your browsing experience and analyse site performance.

Essential Cookies

These cookies are necessary for the site to function properly. They are used to keep your login session active, store security tokens and remember your preferences.

Analytics Cookies

These cookies help us understand how users interact with the site. This information is anonymous and used solely to improve the site.

Performance Cookies

These help identify page loading speeds and technical issues, keeping your gaming experience smooth.

You can disable non-essential cookies by changing your browser settings. However, doing so may limit some features of the site.

5 Data Sharing & Disclosure

dr77 does not sell your personal information to third parties. Information may be shared in the following limited circumstances:

Payment Service Providers

Necessary transaction details are shared with bKash, Nagad, Rocket and banking partners to process deposits and withdrawals. These organisations follow their own privacy policies.

Identity Verification Services

Limited information may be shared with trusted verification service providers for account verification and fraud prevention.

Legal Obligations

We may be legally required to disclose relevant information in response to court orders, lawful requests from investigative authorities or other legal requirements.

Business Transfers

In the event of a change of company ownership or merger, your information may be transferred to the new operating entity, but the protections of this privacy policy will remain in effect.

6 Data Security Measures

dr77 takes multiple technical and organisational measures to protect your information:

• SSL/TLS Encryption: All data transfers are protected by industry-standard encryption, preventing unauthorised access to your information in transit.
• Secure Servers: All data is stored in a secure and controlled environment where regular security checks are carried out.
• Access Controls: Only authorised staff can access your information, and only on a need-to-know basis.
• Password Hashing: Your password is never stored in plain text — it is hashed using advanced cryptographic methods.
• Regular Security Audits: Regular security tests are conducted to identify and address system vulnerabilities.
• Two-Step Verification: An option is provided to add an extra layer of security to your account.

While we take the highest security measures, no data transmission over the internet is entirely risk-free. We therefore encourage you to use a strong password and keep your account details confidential.

7 Data Retention Period

We retain your personal information only for as long as is necessary to fulfil the purpose for which it was collected:

• Account Information: For as long as your account is active and for a set period after account closure as required by legal obligations.
• Financial Transaction Data: Retained for the period required under financial regulations.
• Gaming Logs: Retained based on applicable law and dispute resolution requirements.
• Identity Verification Documents: Stored securely for the period prescribed by regulations.
• Communication History: Kept for a limited period for customer support quality improvement and dispute resolution.

Once the retention period ends, your information will be securely deleted or anonymised.

8 Your Rights & Choices

dr77 gives you control over your personal information. You have the following rights:

Right to Access

You can find out at any time what information we hold about you. You can receive a copy of your data through a verified request.

Right to Rectification

If any of your information is incorrect or incomplete, you can request a correction. We will update it as quickly as possible.

Right to Erasure

In certain circumstances you can request that your information be deleted. However, some information may need to be retained for a set period due to legal obligations.

Right to Object to Processing

You can object to the use of your information for marketing purposes and opt out of promotional communications at any time.

Right to Data Portability

You have the right to request your information in a structured, commonly used format.

To exercise these rights or for any privacy-related request, please contact us:

9 International Data Transfers

dr77 operates an international platform. Your information may be stored or processed outside Bangladesh. In such cases we ensure that:

• International data protection standards are being followed.
• Appropriate contractual safeguards are in place for data transfers.
• Third-party organisations are contractually bound to maintain our privacy standards.
• All applicable laws and regulations are fully complied with.

10 Protection of Minors

dr77 is an adult platform. Only users aged 21 or older may use this service. We do not knowingly collect or process personal information from minors.

If we become aware that a minor's information has been collected by mistake, we will immediately delete that information and close the associated account.

If a parent or legal guardian believes their child's information is held by us, please contact us immediately.

11 Changes to This Policy

dr77 reserves the right to update this privacy policy from time to time. If any significant changes are made to the policy, we will:

• Update the revision date on this page.
• Send a notification to your registered email where necessary.
• Display a prominent notice on the platform.

Continued use of the site after any changes will be taken to mean that you have accepted the revised policy. We therefore recommend reviewing this page regularly.

12 Contact Us

For any questions, concerns or requests regarding this privacy policy, please contact our data protection team: